Privacy policy

Privacy Policy
Last Updated: March 7, 2025
Effective Date: March 7, 2025

This Privacy Policy describes how Sofa Decor ("we," "us," or "our") collects, uses, discloses, and manages your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all interactions with our website, sofadecor.com.au (the "Site"), including purchases, inquiries, and use of our services (collectively, the "Services").

By using our Services, you consent to the practices described in this policy. If you disagree, please do not use the Services.

1. Compliance with Australian Privacy Laws

We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we:

Collect, use, and secure your personal information.
Disclose information to third parties (including overseas recipients).
Honour your rights to access, correct, or delete your data.

2. Changes to This Policy

We may update this policy to reflect legal, operational, or regulatory changes. Revised versions will be posted on the Site with a new "Last Updated" date. Continued use of the Services constitutes acceptance of changes.

3. Personal Information We Collect

Types of Information Collected:

Identifiers: Name, email, phone number, billing/shipping address.
Commercial Details: Order history, payment confirmation, returns/exchanges.
Account Credentials: Username, password (hashed), security questions.
Communication Data: Messages sent via email, phone, or contact forms.
Technical Data: IP address, device/browser type, pages visited, interactions with the Site (via cookies and analytics tools).

How We Collect It:

Directly from You: When you create an account, place an order, or contact customer support.
Automatically: Through cookies and tracking technologies (see Section 6).
Third Parties: Payment processors (e.g., Shopify, Stripe), logistics partners, and IT service providers.

4. How We Use Your Information

We collect and use your personal information to:

Fulfil Orders: Process payments, arrange shipping, and manage returns/exchanges.
Secure Your Account: Verify identity, prevent fraud, and protect against unauthorised access.
Communicate: Send order updates, respond to inquiries, and provide customer support.
Improve Services: Analyse Site usage to enhance functionality and user experience.
Marketing: Send promotional emails (with opt-out options) about products, sales, and updates.

5. Disclosure of Personal Information

We may disclose your information to:

Service Providers: Payment processors (Shopify), shipping carriers, IT/cloud storage providers, and marketing platforms.
Legal Obligations: To comply with Australian laws, court orders, or regulatory requests.
Business Transactions: In the event of a merger, acquisition, or sale of assets.

Overseas Disclosures:
Some third-party providers (e.g., Shopify, email marketing tools) may store or process data outside Australia. We take reasonable steps to ensure overseas recipients comply with the APPs through contractual agreements.

6. Cookies and Tracking Technologies

Purpose: Improve Site performance, remember preferences, and analyse traffic.
Third-Party Tools: We use Shopify’s cookies (see Shopify’s Cookie Policy) and Google Analytics.
Opting Out: Adjust browser settings to block cookies, but this may limit Site functionality.

7. Data Security and Retention

Security Measures: Encryption, secure payment gateways, and restricted access to data.
Retention Period: We retain personal information for as long as necessary to fulfil orders, comply with tax/legal obligations (7 years under Australian law), or resolve disputes.
Data Breaches: We comply with the Notifiable Data Breaches (NDB) scheme and will notify you and the OAIC of eligible breaches.

8. Your Rights Under Australian Law

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correct: Update inaccurate or incomplete details.
Delete: Ask us to erase data (subject to legal obligations).
Opt Out: Unsubscribe from marketing emails via the link in every email.

To Exercise Rights:
Contact us at support@sofadecor.com.au or +61472729564. We may verify your identity before processing requests.

9. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a child has provided us with information, contact us immediately.

10. Complaints

If you have concerns about our privacy practices:

Contact us first at support@sofadecor.com.au.
If unsatisfied, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.